General Warranty Coverage
Our products are warranted to be free from material defects in workmanship, materials and construction from date of delivery for the number of years noted below when used for normal, residential indoor use. Only outdoor items and outdoor area rugs are warranted for use outdoors.
EXCLUSIONS: Our products are not warranted against normal wear and tear, commercial use, accidents, abuse or neglect or from damage resulting from improper use, care, or storage. Our warranty does not cover products used in commercial, nonresidential settings. Because many of our products are handcrafted and made with natural materials, variations in size, shape, and color can be expected. For complete information regarding use and care, please visit our store.
If you have an issue with a product that you believe is covered under the manufacturer’s warranty, please contact us by phone, email or via the Customer Help page on our website. Please proved your sales order number if available. It will be very helpful to have pictures of the affected item(s) available to send to us. If the item(s) are outside of our delivery area, then a service fee will apply if warranty service is performed in home. To avoid a service fee, the customer would be required to transport the item(s) to our store or warehouse. The sole remedy provided by Hampton Furniture under this warranty will be to repair or replace products or any part thereof.
We reserve the right to decide the appropriate remedy at its sole discretion. If we decide to replace a product we no longer sell, we will replace it with a comparable product of equal or lesser value which is of like kind, age and quality. Refunds, if any, will be adjusted for the product’s use and age. If your product is repaired or replaced, the limited warranty will not be renewed or extended. Should you have any questions or concerns, please contact our store.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusions and limitations on incidental and consequential damages or the limitations on implied warranties, so the described limitations may not apply to you. However, proper care and use are essential for preserving your rights under this warranty. For complete use and care instructions, please visits our store.
Warranty Limitations And Exclusions
Because of the natural variations in wood and hand-finishing techniques used to create many wood products, finish colors may vary from piece to piece. These warranties do not cover such variations or any differences between floor samples, fabric swatches or illustrations (either in print or digital) and your item(s). Hampton Furniture is also not responsible for color variations in fabric or leather upholstery due to dye lot variations that may occur with non-concurrent orders. Hampton Furniture warranties do not cover products sold “as is,” used in a commercial or non-residential setting or shipped outside the contiguous United States by you or a freight forwarder. Any abuse or product modification by the customer voids this warranty.